1.4 E-Commerce
E-Commerce
Ecommerce refers to the buying and selling of goods or services using the internet and computer. It is also, known as electronic commerce or internet commerce,
E.g. Amazon, Flipkart, eBay, sastodeal, daraz etc.
Ecommerce sites of Nepal
- daraaz.com
- sastodeal.com
- hamrobazaar.com
- nepbay.com
- bhatbhatenionline.com
- merotarkari.com
- kinmel.com
Almost anything can be purchased through e-commerce today.
Types of Ecommerce Models
a) Business to Consumer (B2C):
When a business sells a good or service to an individual consumer (e.g. You buy a pair of shoes from an online retailer), amazon, daraaz etc.
b) Business to Business (B2B):
When a business sells a good or service to another business (e.g. A business sells software-as-aservice for other businesses to use), producers, wholesalers.
c) Consumer to Consumer (C2C):
When a consumer sells a good or service to another consumer (e.g. You sell your old furniture on hamro bazar to another consumer), hamrobazar.com
d) Consumer to Business (C2B):
When a consumer sells their own products or services to a business or organization for eg: A photographer taking photo.
Advantages of E-commerce
a) It makes buying/selling possible 24/7.
b) No geographical boundaries
c) Anyone can start a business.
d) Higher quality of services and lower operational costs.
e) Eliminate travel cost and time
f) No need of physical company setup
Disadvantages of E-commerce
a) No guarantees of product quality.
b) lack of personal touch and interaction
c) technical failure may affect the business system.
d) Can leads to scam and phishing sites.
e) It required internet access device.
M-Commerce / Mobile Commerce
The process of buying and selling of goods and services through wireless handheld device like smartphone, tablets etc. is called M-commerce.
The term itself was coined in 1997 by Kevin Duffy.
What can we do with M-commerce?
We can perform several functions such as
- pay bills (electricity bill, internet bill etc)
- buy and sell goods and services,
- book movie tickets,
- make railway reservations,
- order books,
- Top-up Charges
Advantages of M-Commerce
- User friendly interface
- 24/7 Availability
- Time saving
- Secure transactions
- Affordable advertising and marketing.
- Product and price comparison.
- Disadvantages of M-commerce
- Lack of Personal Interaction
- Dependence on Technology
- Cultural and Language Barriers
- Digital Divide
- Security and trust issues
Limitation of e-Commerce
- Security and privacy issues
- Legal issues
- Lack of Personal Touch
- Cultural and Language Barriers
Online Payment
Online payment refers to the payment for buying goods and services through the internet using different payment methods.
Activities can perform by using online payments
- Sending and receiving the money online,
- buying air tickets,
- paying utility bills,
- purchase mobile recharge cards,
- pay school college bills,
- paying bills like electricity bills, internet bills etc.
Online paying modes(gateway)
- Digital wallet like eSewa, ipay, Khalti
- E-banking
- Credit card
- Debit card
- EFT (Electronic Fund Transfer)
Advantages of online payment
a) Low labour costs –
b) Convenience for online sales
c) Payment is Automatic
d) Quick revies and feedback
e) Low risk of theft
Disadvantages of online payment
a) Service fees
b) Inconvenient for offline sales
c) Vulnerability to cybercriminals
d) Dependency on Internet:
e) technical problems
f) Security Concerns:
g) Network or Server Failures.
h) Refund Delays
